All services provided byare deemed to be provided under the following terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.
Please read these terms and conditions carefully. Any use of our services implies that you have read and accepted our terms and conditions.
To board in our Establishment, Dogs must have been vaccinated and be fully up to date with Annual Boosters to protect us against the following;
This means they MUST have their Booster vaccination done within the 12 month period, each year regardless to any extended time allowed by your vet. This is our Protocol!
- Canine Parvovirus
- Canine Distemper
- Infectious canine hepatitis (Adenovirus)
- Canine Para influenza
We also insist that All Dogs are vaccinated against Kennel Cough. This should be administered a minimum to 10 days prior to arrival.
Cats must have been vaccinated and up to date with Annual boosters to protect us against;
- Cat Flu (feline calicivirus and feline herpesvirus)
- Feline infectious enteritis (feline panleukopenia virus)
- Feline Leukaemia virus
Primary vaccination courses must be completed at least 2 weeks prior to Arrival.
All Pets must be treated with Flea and tick products and with a wormer 7 days prior to arrival, your Veterinarian will be happy to discuss this with you.
All vaccination certificates must be shown and copied on arrival. You can also email your vaccination certificates to us prior to boarding.
In the event that you do not produce an up to date vaccination certificate we will be unable to accept your Pet.
Please note you will still be responsible for any outstanding boarding fees.
We would like to emphasise the importance placed on yourself to ensure your Pet is fully vaccinated.
Payments and Deposits
- All bookings under £100 require a minimum deposit of £40.00 made at the time of booking.
- All bookings over £100 require a minimum 40% deposit of the total amount.
- Deposit payments can be taken over the phone by debit or credit cards.
- Your deposit is refundable or transferable within 7 days of making the booking, outside of this period deposits are non-refundable.
- All our charges are calculated by the day including Arrival and Departure day.
- We do not issue credit notes or bank credit in the event of any cancellation or early collection.
- All outstanding balance must be paid on arrival, no exceptions.
- Please note we do not take 1 night only bookings throughout July and August.
We do accept Dogs and Cats into our kennels who may have a medical condition.
Sharon and her Team are more than happy to administer medication.
Please note all prescription medication are locked away.
We do charge a small fee for this.
We do not however, accept dogs on daily injections or Chemotherapy treatment.
Management reserves the right to refuse to accept any Dog or cat who is seriously ill or who needs constant medical care due to illness.
All Male cats over 6 months old must be neutered.
Can you notify us if your bitch comes into season prior to coming in to board?
We still take them, we just need to know how far in season they will be when they come in.
If your dog has been ill or has any new medical issues 7 days prior to arrival can you please notify us.
We do take dogs in with behavioural problems and issues, however, Sharon would prefer to speak to the Owners in person and meet the dogs prior to taking any bookings.
It will be solely Sharon’s decision whether we will accept the dog or not and each case will be assessed on its own individual merits.
Please understand that although Sharon has over 26 years’ experience in looking after dogs if however, she cannot handle a certain dog then we have no choice but to refuse it.
If your dog is accepted future bookings will only be taken after speaking to Sharon and only if she is here at the time of the dates you are looking for.
We offer all dogs and cats the opportunity to visit our kennels and cattery for a FREE 2-hour session prior to coming in to stay.
This is a way to introduce the dogs and cats to all the sounds, smells and all our staff.
This is usually available mid-week from 9.30 am until 11.30 am. If the days and times are not suitable please just ask and we will make alternative arrangements.
This is subject to your dog and or cat being full vaccinated including kennel cough (Dogs only)and subject to availability.
Because of the New Government Legislation we need to spend much more time walking the dogs.
Although we open at 8 am through the week and 9 am at weekends we would appreciate it if All of our Customers could arrange to drop their Pets off from 10 am onwards each day.
This will give us time to concentrate on early morning collections, Familiarisation and day Boarders time to be checked in and out, before all of the arrivals for the day.
This will not apply to Day Boarding or Familiarisation.(These have Set Times)
If you have any queries please do not hesitate to speak to a Member of Management.
They will do their utmost to accommodate you.
We offer day boarding each day Monday to Friday from 8am until 5.30 pm daily.
We charge £13.00 per day.
We will provide your dog with a suitable kennel and an action-packed day.
We will require you to bring in any food for your dog.
Viewing and Closed Days
We offer viewing 7 days per week from 10 am until 2 pm daily.
You do not need to book this.
Closed Days and Bank Holidays.
We are Closed for dropping off and collecting Pets on Bank holiday Mondays.
We are closed Christmas Day and Boxing Day and New Year’s Day.
We have separate opening hours for the Christmas and Easter periods.
We walk the dogs in line with the new Government Legislation.
20 minute walks at least twice per day and or 20 minutes time out one of our 4 Exercise areas. (Play parks)
We also do extra walks as much as possible and for certain types of accommodation.
We also do a minimum of 4 Toilet breaks per day if the Kennel doesn’t have an outside run.
We currently use approx. 6 acres of land, which we own, to walk and play with dogs.
We have sections that are fenced off that we can let the dogs off the lead too.
We must obviously get to know the dog first and have the Owners written permission.
In order for us to do this we employ a large amount of Staff and some Staff start work from 5 am until very late each day. (We have less Staff during the winter months than the Summer Months.)
If your dog has limitations with health and lengths of walks can you please let us know on arrival.
We have recently had Electric Gates installed on the entrance to our premises.
We have 24-hour surveillance cameras for crime prevention.
Our gate is locked outside of our opening hours.
We live on site and our premises are Manned 24 hours per day 7 days per week.